Features
- AI Automatic Response Drafting: Yuma’s AI meticulously analyzes incoming tickets, crafting the most suitable response for agents to review and send efficiently.
- Instruct Yuma: Empower agents to use Yuma for generating response drafts aligned with their brand’s distinctive writing style, ensuring consistency and authenticity.
- Custom Knowledge Base: Yuma constructs a personalized Knowledge Base specific to your brand, guaranteeing accurate and personalized responses that align with your brand identity.
- Writing Style Customization: Leverage Yuma’s learning capabilities from past tickets to understand and replicate your brand’s writing style, ensuring on-brand and appropriate responses.
- Conversation Thread Summarization: Gain quick insights into your conversation thread with customers, facilitating historical context retrieval and escalation management.
- Multilingual and Auto-Translation: With proficiency in the 15 most common languages, Yuma adapts responses automatically to cater to your customers’ language preferences, fostering effective communication.
- One-Click “Reply & Close Ticket”: Boost agent productivity by enabling them to swiftly send drafted responses, close tickets, and seamlessly transition to the next task with just one click.
- Help Desk Native Integrations: Yuma seamlessly integrates with popular Help Desk platforms such as Zendesk, Gorgias, and Shopify, with support for additional platforms in the pipeline.
- Shopify Integration: Experience Yuma’s ability to retrieve live product information from your Shopify store, providing valuable guidance to customers and potentially boosting sales.
Use Cases:
- Automated Response Drafting: Yuma significantly reduces agent response time by automating the drafting of responses, resulting in increased efficiency in handling customer support tickets.
- Personalized Customer Support: Yuma tailors a Knowledge Base to your brand, ensuring the delivery of accurate and on-brand responses, thereby enhancing the personalized support experience for customers.
- Multilingual Support: With Yuma’s proficiency in 15 languages, provide multilingual support that caters to diverse customer preferences, enhancing communication and satisfaction.
Elevate your customer support operations with Yuma’s AI Ticket Assistant, designed to save time, increase productivity, and deliver personalized support for a seamless customer experience.
