Forethought AI

Revolutionize CX Automation with Forethought AI's Generative Platform

Discover the power of Forethought's cutting-edge generative AI platform, driven by SupportGPT. As a leading solution for customer support, it empowers teams to reduce costs and elevate the customer experience. Enjoy advantages such as a lower cost per ticket, accelerated time to resolution, and heightened customer satisfaction.

Pricing: Paid
Semrush rank: 723.7k
Location: Vista,United States of America
Release time: Dec. 2017

Features

  • Solve Automate: Automate responses to common queries seamlessly across any communication channel with the advanced generative AI capabilities of Forethought.
  • Triage Assist: Enhance support cases by analyzing sentiment and intent, prioritizing and routing them based on urgency, ensuring efficient and effective resolution.
  • Assist Discover: Optimize workflows, recommend improvements, track performance and ROI, and expedite time to resolution while lowering costs, providing instant value to your support operations.

Use Cases:

  • E-commerce: Instantly address common tickets, reducing support costs and elevating Customer Satisfaction (CSAT) scores for E-commerce businesses.
  • SaaS: Automatically resolve straightforward cases and seamlessly route complex or high-priority inquiries to the appropriate agent, ensuring prompt and accurate solutions.
  • FinTech: Empower customers to self-serve while equipping agents with contextual information for swift resolutions, enhancing the overall support experience in the FinTech sector.

Forethought’s generative AI platform is making waves across businesses of all sizes, renowned for its capability to reduce time-to-resolution, enhance productivity, and boost customer retention, ultimately leading to improved revenue. With a seamless two-day installation for its plug-and-play enterprise solution, Forethought delivers benefits such as a reduced cost per ticket, quicker response times, and heightened agent productivity. In essence, Forethought’s platform is reshaping customer support across diverse industries, providing companies with a significant return on investment (ROI).

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