Features
- Sapling Suggest™: Retrieve relevant responses from a team response bank, enabling agents to respond swiftly to customer inquiries by simply clicking on suggested responses in real time.
- Autocomplete Everywhere™: Leverage deep learning-powered autocomplete suggestions across all messaging platforms, enabling agents to compose replies rapidly and seamlessly.
- Grammar Autocomplete Snippets: Enhance grammar and language quality with snippet macros, allowing for the quick insertion of common responses for improved communication.
- Distribute Knowledge: Ensure seamless knowledge sharing with a snippet library accessible on all web applications. Conduct rapid searches within the knowledge library for efficient information retrieval.
- Business Insights: Harness natural language processing to extract valuable insights from customer conversations. Gain insights into usage and efficiency gains at both the agent and team levels.
- Omnichannel Support: Benefit from best-in-class integrations with popular messaging and CRM platforms. Seamlessly use Sapling across web tools like ServiceNow, Salesforce, Zendesk, Amazon Connect, and Twilio Flex.
- Enterprise Security: Rest easy with the platform hosted in a private cloud featuring TLS and AES-256 data encryption. Ensure data security with redaction of personally identifiable information (PII) and options for self-hosted/on-premises deployment. Implement Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for robust end-user identity management.
Use Cases:
- Efficiency Enablement: Boost productivity by reducing repetitive messaging tasks for customer-facing teams. Faster, higher-quality responses translate to happier customers.
- CX Developers: Empower team members to respond swiftly and manage higher inbound volumes without relying on brittle, decision tree-based chatbots. Minimize response and handle time.
- Manager Insights: Beyond suggested edits, leverage quality scoring and error reports to identify coaching opportunities and enhance quality over time.
- Compliance and Governance: Define custom settings for compliance and content governance, ensuring enterprise teams maintain control over content and adhere to regulatory standards.
Sapling Products’ Language Model Copilot revolutionizes customer-facing teams, providing real-time suggestions that enhance efficiency, productivity, and response quality. Gain valuable insights, implement compliance settings, and enjoy omnichannel support with enterprise-level security. Contact Sapling Products today for a free trial and experience the transformative power of Sapling.
