Sapling AI

Empower Customer-Facing Teams with Sapling Products: The Language Model Copilot

Sapling Products, a cutting-edge Language Model Copilot, enhances the capabilities of customer-facing teams by sitting atop CRMs and messaging platforms. It offers real-time suggestions, transforming the way sales, support, and success teams compose personalized responses for greater efficiency.

Pricing: Freemium,$25/mo
Semrush rank: 6.7k
Location: Reykjavik,Iceland
Release time: Jul. 2018


  • Sapling Suggest™: Retrieve relevant responses from a team response bank, enabling agents to respond swiftly to customer inquiries by simply clicking on suggested responses in real time.
  • Autocomplete Everywhere™: Leverage deep learning-powered autocomplete suggestions across all messaging platforms, enabling agents to compose replies rapidly and seamlessly.
  • Grammar Autocomplete Snippets: Enhance grammar and language quality with snippet macros, allowing for the quick insertion of common responses for improved communication.
  • Distribute Knowledge: Ensure seamless knowledge sharing with a snippet library accessible on all web applications. Conduct rapid searches within the knowledge library for efficient information retrieval.
  • Business Insights: Harness natural language processing to extract valuable insights from customer conversations. Gain insights into usage and efficiency gains at both the agent and team levels.
  • Omnichannel Support: Benefit from best-in-class integrations with popular messaging and CRM platforms. Seamlessly use Sapling across web tools like ServiceNow, Salesforce, Zendesk, Amazon Connect, and Twilio Flex.
  • Enterprise Security: Rest easy with the platform hosted in a private cloud featuring TLS and AES-256 data encryption. Ensure data security with redaction of personally identifiable information (PII) and options for self-hosted/on-premises deployment. Implement Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for robust end-user identity management.

Use Cases:

  • Efficiency Enablement: Boost productivity by reducing repetitive messaging tasks for customer-facing teams. Faster, higher-quality responses translate to happier customers.
  • CX Developers: Empower team members to respond swiftly and manage higher inbound volumes without relying on brittle, decision tree-based chatbots. Minimize response and handle time.
  • Manager Insights: Beyond suggested edits, leverage quality scoring and error reports to identify coaching opportunities and enhance quality over time.
  • Compliance and Governance: Define custom settings for compliance and content governance, ensuring enterprise teams maintain control over content and adhere to regulatory standards.

Sapling Products’ Language Model Copilot revolutionizes customer-facing teams, providing real-time suggestions that enhance efficiency, productivity, and response quality. Gain valuable insights, implement compliance settings, and enjoy omnichannel support with enterprise-level security. Contact Sapling Products today for a free trial and experience the transformative power of Sapling.

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