Features
- Efficient Email Management: Harvey empowers your team to efficiently handle emails with shared inboxes, email tags, assignments, collision alerts, templates, and more.
- Real-time Live Chat: Engage with customers in real-time through live chat on your website. Assign chats, access chat history, and more for instant interactions.
- Robust Knowledge Base: Create and maintain a searchable knowledge base for your customers and team members with articles, images, and video content.
- Enhance Email Collaboration: Attach private notes to emails, providing team members with context, additional details, and next steps for smoother collaboration.
- Contact Centralization: Store and manage all your contacts in one unified space. Organize contact lists, add tags, and customize fields to keep things organized.
- Data-Driven Analytics: Gain insights into team productivity, email volumes, response times, and more through detailed analytics and comprehensive reports.
- Automated Workflow: Streamline repetitive tasks, such as email categorization, tagging, and assignments, through automated workflows.
- Seamless Integrations: Integrate seamlessly with other essential tools your team uses, including CRM, project management, and collaboration software.
Use Cases:
- Efficient Gmail Helpdesk: Effortlessly manage customer emails with shared inboxes, email templates, canned responses, and email assignments.
- Streamlined Shared Inbox Management: Clear the email clutter and efficiently manage your team’s shared inbox with email assignment, collision alerts, and auto-reply templates.
- Google Groups Optimization: Boost your efficiency in managing Google Groups with shared inbox features, canned responses, email assignments, and more.
- Collaborative Inbox Management: Manage collaborative inboxes with ease, thanks to email assignments, collision alerts, and auto-reply templates.
- Versatile Industry Application: Harvey serves a multitude of industries, including financial services, travel, logistics, education, and real estate, among others.
- Team Integration: Harvey is the ideal productivity solution for teams in support, finance, client services, operations, information technology, and beyond.
Harvey, your AI-powered team productivity partner, optimizes email management, live chat, knowledge base utilization, contact handling, and automation. With robust analytics and seamless integrations, Harvey streamlines your workflow, allowing you to accomplish more in less time.
