Features
- Discover Emerging Customer Needs Faster: Stay ahead of competitors by analyzing customer feedback and gaining insights into their evolving needs and pain points.
- Track Customer Sentiment on New Launches: Stay informed about how customers perceive your new products or features, enabling you to make data-driven decisions for product enhancements.
- Unlock New Ways of Positioning Your Product: Understand what customers appreciate and dislike about your competition, providing valuable information to differentiate and position your product effectively.
- Spot Trending Feedback in Real Time with AI-Powered Alerts: Receive instant notifications about trending customer feedback, allowing you to address issues promptly and maintain a positive brand image.
- Close the Loop Between Prospect Needs and Product Features: Improve sales by understanding and addressing the barriers to purchase identified through customer feedback and sales calls.
Use Cases:
- Build the Product Your Customers Will Love: Collect valuable customer feedback to create a product that aligns with their needs and preferences, fostering customer satisfaction and loyalty.
- Understand Competitors’ Customer Sentiment: Analyze feedback about your competition to gain valuable insights into their customers’ satisfaction levels, enabling strategic decision-making.
- Uncover Top Friction Points Impacting Product Quality: Identify and address common issues that impact the quality of your product, ensuring continuous improvement and customer satisfaction.
- Uncover New Ways to Position Your Product: Discover innovative strategies to effectively position your product in the market, gaining a competitive edge.
Essense is a user-friendly tool designed to analyze online customer feedback, providing actionable insights that empower you to enhance your product and refine your sales strategies.
