Essense: Empowering AI-Powered Customer Research

Harness the power of AI to transform online user feedback into actionable insights with Essense. Gain a deep understanding of your customers, track sentiment, analyze competition, and more.

Pricing: Freemium,$30/mo
Semrush rank: 3.6m
Location: Tempe,United States of America
Release time: Mar. 2023


  • Discover Emerging Customer Needs Faster: Stay ahead of competitors by analyzing customer feedback and gaining insights into their evolving needs and pain points.
  • Track Customer Sentiment on New Launches: Stay informed about how customers perceive your new products or features, enabling you to make data-driven decisions for product enhancements.
  • Unlock New Ways of Positioning Your Product: Understand what customers appreciate and dislike about your competition, providing valuable information to differentiate and position your product effectively.
  • Spot Trending Feedback in Real Time with AI-Powered Alerts: Receive instant notifications about trending customer feedback, allowing you to address issues promptly and maintain a positive brand image.
  • Close the Loop Between Prospect Needs and Product Features: Improve sales by understanding and addressing the barriers to purchase identified through customer feedback and sales calls.

Use Cases:

  • Build the Product Your Customers Will Love: Collect valuable customer feedback to create a product that aligns with their needs and preferences, fostering customer satisfaction and loyalty.
  • Understand Competitors’ Customer Sentiment: Analyze feedback about your competition to gain valuable insights into their customers’ satisfaction levels, enabling strategic decision-making.
  • Uncover Top Friction Points Impacting Product Quality: Identify and address common issues that impact the quality of your product, ensuring continuous improvement and customer satisfaction.
  • Uncover New Ways to Position Your Product: Discover innovative strategies to effectively position your product in the market, gaining a competitive edge.

Essense is a user-friendly tool designed to analyze online customer feedback, providing actionable insights that empower you to enhance your product and refine your sales strategies.

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