Features
- Sentiment Analysis: Identify, quantify, and explore the emotional states conveyed in comments to gain insights into your brand’s social sentiment.
- Named Entity Recognition: The tool can pinpoint and categorize named entities within unstructured text data.
- Key Phrases Extraction: Extract critical words and phrases to uncover the key topics of discussion among your customers.
- Predicting Customer Needs: Forecast your customers’ future requirements based on their current feedback and comments.
- Multi-Language & No-Code Analytics: Supports 23 languages and requires no coding skills, delivering clear insights using pre-built models.
- Scalability and Immediate Support: Handles substantial volumes of requests in real-time and provides 24/7 support.
- Custom Analysis and Website Integration: Offers flexibility in analyzing text from various websites with customized insights.
Use Cases:
- Social Media Monitoring and Reputation Management: Monitor your social media platforms and manage your reputation by analyzing customer sentiments.
- Customer Experience Enhancement: Improve your customer experience by collecting actionable feedback and utilizing it to deliver better services.
- Advanced Market Research: Identify future customer needs and use them to develop more effective marketing strategies.
- Multilingual Customer Support: Provide global customer support with support for 23 languages, facilitating better understanding and communication.
Comments Analytics Services provides a comprehensive and insightful examination of the sentiments and actions of your online audience. By harnessing AI-powered analytical tools, businesses can unlock valuable customer insights to enhance their products, services, and strategies.
