Features
- Unified Knowledge Hub: Establishes a central knowledge repository, eliminating data silos and ensuring effortless, instant access.
- Interactive Workflow Transformation: Converts complex SOPs into user-friendly, actionable workflows through Cognitive Decision Trees, facilitating quicker and personalized solutions.
- Visualized Guidance: Replaces cumbersome PDF manuals with simplified visual guides, enabling clear and concise customer support for any scenario.
- Self-Help Resources: Provides an omnichannel knowledge base for creating self-help guides, freeing up agents to handle more intricate tasks.
- Cost-Effective Training: Promotes swift and efficient learning through a single source of truth accessible anytime, anywhere.
- Multi-Tab Management: Effortlessly manages multiple concurrent conversations using the Chrome extension, ensuring seamless customer interactions.
Use Cases:
- Streamlined Agent Onboarding: Knowmax reduces the learning curve for new hires, accelerating their transition to productive roles.
- Enhanced Customer Satisfaction: Facilitates consistent service delivery, reduces average handling time (AHT), and boosts customer satisfaction (CSAT) scores.
- Efficient Issue Resolution: Aids support teams and customers in swiftly resolving complex issues using visual guides and comprehensive knowledge.
- Seamless Knowledge Integration: Successfully manages millions of transactions via chatbots and extends knowledge access for agents after integration with support channels.
- Effortless Content Migration: Ensures smooth, error-free content migration with Knowmax’s AI-powered data migration engine.
Knowmax is a versatile knowledge management tool that seamlessly integrates with everyday tools, making it highly effective across diverse industries. It consistently results in improved service delivery, enhanced customer satisfaction, and faster employee onboarding.
