Features
- AI Coaching and Assistance: Empower every agent to become a top performer with Cresta’s AI-powered coaching and assistance. Benefit from behavioral coaching, task automation, and continuous learning, ensuring ongoing improvement over time.
- Real-Time Customer Intelligence: Experience the Real-Time Intelligence Engine providing instant answers to critical business questions. Uncover emerging customer trends in real-time and translate insights into actionable strategies with just a few clicks.
- AI-Enabled Coaching, QA, and Performance Management: Gain 100% visibility into team performance, identifying top performers and enabling coaching and QA at a rate four times faster. Cresta automates only the right use cases, allowing human intervention based on the best conversations to inform chatbot design.
Use Cases:
- Increase Sales Efficiency and Effectiveness: Cresta for Sales facilitates the creation of bespoke playbooks that enhance business outcomes and bridge the performance gap. Leverage Cresta’s integrated contact center intelligence products to turn real-time insights into actionable results.
- Uncover & Act on Business Insights: Stay ahead by gaining visibility into emerging business trends, enabling smarter and faster decision-making processes.
- Drive Robust Coaching & Quality Assurance: Measure team performance across 100% of conversations, addressing performance gaps through targeted coaching and quality assurance.
- Increase Agent Effectiveness & Efficiency: Equip every agent with AI-powered coaching and assistance, enabling them to perform at the level of top performers.
- Drive Efficiency through Automation: Strategically replace repetitive conversations with chatbots backed by customer insights, driving efficiency and enhancing customer interactions.
Cresta AI stands as a comprehensive solution for contact centers, offering proven results in increasing sales efficiency and effectiveness, uncovering business insights, driving robust coaching and quality assurance, enhancing agent effectiveness and efficiency, and streamlining processes through intelligent automation. With Cresta’s integrated suite of intelligent products, harness the power of real-time customer intelligence for instant, impactful action.
