Viable - Unleashing AI Insights from Qualitative Data

Viable, an AI-powered platform, revolutionizes the way teams access accurate data-backed insights. This innovative solution not only saves time and effort but also elevates the delivery of exceptional customer experiences.

Pricing: Paid,$600/mo
Semrush rank: 722.2k
Location: United States of America
Release time: Dec. 2020


  • Limitless Potential for Every Department: Viable offers versatile applications, analyzing diverse data such as sales call transcripts, customer support tickets, market research, employee surveys, and more. With unlimited seats and integrations at every tier, it caters to the needs of any company.
  • Deep and Accurate Analysis: Experience in-depth insights with Viable’s weekly reports, highlighting crucial feedback sorted by volume and urgency. Each theme tracks changes over time and includes a summary, urgency score, product sub-themes, user profiles, and more. The platform delivers comprehensive, natural language reports with profound analysis and actionable insights.
  • Secure and Reliable Platform: Viable prioritizes security with SOC 2 Type 2 certification and automated PII redaction. The white-glove service team responds promptly to custom data management requests, ensuring the safety and reliability of your data.

Use Cases:

  • Product Management: Ship Products Your Customers Love, Faster: Gather customer feedback through Viable to expedite product development, enabling companies to deliver products that resonate with their customers at an accelerated pace.
  • Customer Experience: Use Customer Feedback to Deliver Exceptional Experiences: Leverage Viable to collect and analyze customer feedback in real-time, enabling companies to track and address issues promptly, resulting in the delivery of exceptional customer experiences.
  • Customer Research: Organize Your Research Data and Insights in a Single Place: Utilize Viable to streamline and organize customer research data in one centralized platform, simplifying the analysis process and extracting valuable insights.

Viable stands out as a robust AI-powered platform, providing precise data-backed insights to empower every team. By automating qualitative data analysis without compromising quality, Viable emerges as an indispensable tool for companies seeking to enhance their products and elevate customer experiences.

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