Features
- User-Friendly Chatbot Builder: Craft your own chatbots effortlessly with a simple, intuitive, and powerful interface. Choose from ready-to-deploy templates or customize your bots from the ground up.
- Centralized Conversation Management: Efficiently handle customer conversations across various channels, including bots, live chat, Facebook, WhatsApp, Line, and more. Benefit from powerful analytics to streamline operations.
- Empower Sales, Marketing, and Support Teams: Deliver instant satisfaction to customers, qualify leads effectively, and tailor your chat to align with your brand image using live chat capabilities.
- Customer Self-Serve and FAQ Bot: Establish FAQs and knowledge base to enable customers to find answers independently. Create and customize your own ‘Helpcenter’ for enhanced self-service.
- Seamless Integration of NLP or LLM: Integrate Natural Language Processing (NLP) or Large Language Models (LLM) effortlessly and deploy across preferred channels. Explore a wide range of available integrations.
Use Cases:
- Automate Customer Support: Drive down support costs and time, resolve queries without human involvement, and save person-hours.
- Enhance Customer Experience: Provide superior customer service with Generative AI and a human touch, delivering accurate answers and 24/7 support.
- Scale Your Business: Enjoy a fully managed bot platform to create your own bots or integrate third-party bots, resulting in optimized support and increased customer satisfaction.
Kommunicate offers robust tools to automate and enhance customer support, resulting in cost savings, improved experiences, and significant business growth.
